An Era of Greater Inefficiency?

How often do you cringe at the thought of your Grandparents using smart phones and other devices with all the scammer and hacker schemes that are afoot?   How often have you used customer service software programs; automated telephone systems;  automated shopping or warehousing programs or customer service website to be driven to total distraction?  Seems the bigger the service the worse it gets?  I believe we have allowed technology to make us "slack" through overwhelm.

The impacts of having outsourced our marketing technology globally has cost us highly over the last two decades. Amazing solutions exist user just need to know about them. 
Australia has always been a world leader in technology, however we shot ourselves in the foot by giving our precious tech to other countries and in so doing our lucrative technical houses were phased out.

Thanks to Covid 19, we now have the opportunity to bring it all back to Australia, and start growing the hair on our heads again.